Guide Sensmart Tech Co., Ltd, a subsidiary company of Wuhan Guide Infrared Co., Ltd （SZ.002414）, was established in November 2016 with registered capital of 60M RMB, focusing on R&D, manufacturing and marketing for commercial infrared imaging products.
Guide Sensmart is a comprehensive infrared imaging solution supplier to various industries with high performance, best service and experience. This capabilities rely on the mother companies self-innovated technologies which spanned from component to system level. At the present,
Guide Sensmart’s products are applied in the industrial inspection, security and surveillance, fire fighting and rescue, law enforcement, industrial automation, smart home and consumer electronics, etc.
We devoted to developing and popularizing new applications of infrared imaging technology. With continuous exploration and innovation, it provides intelligence solutions, expands the channels and dimensions of human perception of the world and opens the intelligent and consumer infrared era.
EUNIR Systems NV, a subsidiary company of Wuhan Guide Infrared Co., Ltd （SZ.002414), was established in 2010 in Belgium. EUNIR is our distribution and after-sales service center in Belgium, offering technical support, training and after sales service to customers in Europe, Middle East, India, Pakistan, Africa, and so on.
History of the Group
1999 •Company foundation
2001 •Certificated by ISO9001
•High-Tech company granted by Hubei province, China
2003 •Help prevent the spread of SARS by Guide Thermal Imaging Systerm
2006 •Screening fever for H1N1 flu
2008 •Helping rescue works in Wenchuan earth quake
2009 •Being a leading company in China infrared industry
2010 •Listed in the Shenzhen Stock Exchange Market.
•Eunir founded in Belgium
2013 •Established Guide Infrared Park , Self-developed infrared detectors put into production
2016 •Established Guide Sensmart and Xuanyuan iDrive, focusing on mass commercial infrared products
We are committed to providing the customers with a quick, efficient, professional and high-quality after-sales service.
Receiving products within fifteen (15） days, purchaser must notify Guide Sensmart of discovering of any apparent defect in materials or workmanship and can replace the product after the confirmation of Guide Sensmart’s After-sales. Receiving products within one year, purchaser can enjoy free maintenance service of the non-artificial damage after the confirmation of Guide Sensmart’s After-sales. Notice that the warranty period of batteries, chargers, wire and other accessories is 6 months. Except the above situations, purchaser can get pay-needed maintenance service.
Any product bought from Guide Sensmart company, the authorized distributors and official stores, can enjoy replacement service, free warranty and paid maintenance services with the sale contrast or receipt.
After-sales service implements the "013 quick response" policy, 0 means that we will give a response in 8 hours on that day, 1 means that we will give the initial analysis in a working day, 3 means that we will provide a preliminary solution within 3 days.
Free extended warranty
We carry out "1 +1 principle" for products under warranty , that is, all products has 1 year warranty , and it can be extended for 1 more year after registration on Guide Sensmart’s official website within 3 months. You can register immediately to enjoy free extended warranty.
Our mother company Guide Infrared have our own R&D teams and production lines.
Up till now, have over 2600 employee, including 1000 R&D employees.